Operational Support Built Around Your Workflow.
From customer support and back-office operations to quality management and specialized AI/LLM workflows, we develop solutions around the way your business actually works.
Customer Support
Timely, professional, and consistent assistance across voice, email, and live chat — including enquiries, complaint handling, order/service queries, follow-ups, and escalation management.
Back-Office Operations
Data entry, processing, and validation, documentation, CRM updates, order processing, and administrative support — moving repetitive work off your core team's plate.
Quality & Operations
Quality monitoring, process audits, performance tracking, scorecards, escalation management, and continuous improvement built into every engagement.
AI & LLM Operations
Specialized CapabilitySpecialized capability supported by Nirab Kumar Mishra, Managing Director of ZIPROX LLP, who brings professional experience as an AI/LLM Analyst:
- ✓ LLM response evaluation and AI output analysis
- ✓ Data annotation and validation
- ✓ Prompt and response evaluation
- ✓ Comparative response assessment and human feedback analysis
- ✓ Human-in-the-loop quality workflows
Pilot batch of 80–100 seats, scalable to 250
We start with a full-strength pilot and expand in controlled steps, so quality stays steady as your volumes rise across any of our operational workflows.
| Stage | Seats | Typical ramp-up |
|---|---|---|
| Pilot batch | 80–100 | 2–3 weeks |
| Expansion | 150 | 4–5 weeks |
| Full capacity | 250 | 6–8 weeks |
How we build your team
Enabling Operations, Not Complicating Them
Technology should improve the process, not complicate it. Depending on the engagement, ZIPROX can work within CRM platforms, helpdesk/ticketing systems, communication tools, knowledge bases, reporting dashboards, and annotation/evaluation platforms.
Our approach: understand the workflow, use the right tools, keep people accountable, measure the outcome.
Environments & Tools We Work With
Have an Operational Challenge? Let's Build the Right Solution.
Whether it's growing support volume, back-office overload, or a specialized AI/LLM requirement — tell us about your process and goals.